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Terms & Conditions

Booking Conditions

Our promise to you as our guests at Kielder Cottage is that on arrival you will find the cottage and its contents in a good state of repair, with all fittings, appliances etc. in good working order. (The exception being damage or breakdown reported by guests leaving that morning when there has been insufficient time to arrange repair or replacement).

We guarantee a high level of cleanliness, and would ask our guests to leave the premises in the same state of repair and cleanliness in which it was found.


Booking confirmation

A non-returnable deposit of £100 per week or 20% of the holiday price, whichever is higher is required with each booking. The balance must be paid before 8 weeks prior to the start of your holiday. For late bookings, payment will be requested in full. Cheques should be made payable to Mrs E Hunt-Vincent.


Cancellations

If you need to cancel your booking you must inform us in writing as soon as possible. If you cancel more than 8 weeks before the start of your holiday, the final balance invoice will be cancelled. If you need to cancel within the 8 weeks before your holiday, the balance (excluding the deposit) will only be returnable if we can re-let the property for that period. We therefore strongly advise that you arrange suitable holiday insurance. If you do not inform us of any cancellation nor make the balance payment in time, we are entitled at our discretion to treat your booking as having cancelled by you.


Arrival and Departure

The cottage will be available from 3pm on the first day of your holiday. You are expected to keep us informed of your time of arrival. If we are not there to personally welcome you, please call us if you have any questions about any of the facilities. We hope you will find everything you need to know in our 'Welcome folder'.

Departure time is 11.00 a.m.


Occupancy

Kielder Cottage is a non-smoking cottage. No more than six people should occupy the Cottage at any one time. We reserve our absolute discretion to refuse admission or repossess the property as the case may be, if we have reasonable grounds to believe that (1) smoking, (2) a crime or (3) damage to property has been committed intentionally, is being committed or may be committed by anyone in your party during your stay. These circumstances will be treated as a cancellation by you. You are fully responsible for the behaviour of the members of your party.


Breakages

Small breakages such as a cup or glass will not be charged for, however please bring any such breakages to our attention to enable us to replace them for new guests. For loss, damage or breakages of larger items, several smaller items or keys, you are responsible to pay for replacements.


Pets

Pets are allowed only by prior arrangement at an additional cost of £10 per pet per stay. Please:


  • Keep pets off all furniture
  • Do not let pets enter the bedrooms
  • Do not leave pets unattended unless caged
  • Remove all evidence of pets from the house and garden before leaving.

Essentials

We are happy to provide initial supplies of everyday consumables such as washing up liquid, toilet rolls, washing powder etc. you are however expected to replace an item which has run out.


Liability

We shall not be liable to you if the Cottage is not available for your booking and for any loss or damage suffered by you caused by any circumstances which are beyond our reasonable control (e.g. fire, flood, exceptional weather conditions, power-cut etc). We shall be under no liability to you for any consequential or indirect loss and/or expense (including the costs of securing an alternative accommodation) arising out of a breach by us of this hire agreement.


Owner's Access

The owner of the property or his representative shall be allowed access at any reasonable time during your stay.


Privacy Policy

This privacy policy sets out how Kielder Cottage uses and protects any information that you give Kielder Cottage when you use this website. Kielder Cottage is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kielder Cottage may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/12/2014.


We may collect the following information:

  • name and address
  • contact information including email address, and telephone number
  • informtion relating to any booking enquiry you make, such as comments and booking date

What we do with the information we gather:

  • Internal record keeping.
  • We may contact you by email, phone, fax or mail regarding your booking enquiry.
  • We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Cookie Policy


How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience and track enquirys. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.


This Website Will:

  • Track the pages you visits via Google Analytics

This website will not

  • Share any personal information with third parties.

Emergencies

In the unlikely event of an electrical or plumbing fault, please contact the owners, Elaine and Tom Hunt-Vincent, in the first instance, home tel. no. 0191 5487829 or mobile 07531806596. We should be able to arrange for the problem to be resolved quickly and efficiently by a local tradesperson.


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